Insurance Agency Services

Solicitation Policy
(Notice to Customers)

In accordance with the “Act on the Provision of Financial Services and the Improvement of the Utilization Environment,” we have established the following solicitation policy for financial products offered by our agency, and we would like to inform you as follows:

• We will comply with the Insurance Business Act, the Financial Services Act, the Financial Instruments and Exchange Act, the Consumer Contracts Act, the Personal Information Protection Act, and other relevant laws and regulations, and we will strive to conduct proper product sales.
• To ensure that customers fully understand the product details, we will strive to acquire knowledge, engage in ongoing training, and adopt methods of explanation that make the information clear and easy to understand.
• We will consider the customer’s knowledge, experience, financial situation, and purpose of purchase, and we will make efforts to provide explanations that are in line with the customer’s intentions and circumstances, helping them choose the appropriate product.
• For investment products, which are highly influenced by market trends, we will make every effort to provide appropriate explanations regarding the risks involved.
• When selling products, we will carefully consider factors such as time, place, and method, ensuring that we respect the customer’s position.
• We will handle and manage customer information appropriately, maintaining strict confidentiality.
• We will strive to take customer opinions and requests into account as references for product offerings.
• In the event of an insurance claim, we will make every effort to provide appropriate advice to assist with the claim process.
• From the perspective of preventing the fraudulent acquisition of insurance benefits, we will strive to sell appropriate products, including setting the correct insurance amounts.

[Agency Name] Japan Paper Transport Warehouse Co., Ltd.